Privacy Policy

Effective date: [Insert launch date]

Navan Creek Apparel (“Navan Creek,” “we,” “us,” or “our”) is operated by Nsaa Trading. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to navancreek.ca and any related services (together, the “Site”).

By using the Site, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Information you give us directly, such as when you create an account, place an order, sign up for our newsletter/SMS list, or contact customer service:

  • Name, email address, phone number
  • Shipping and billing address
  • Order history and preferences
  • Payment information (processed securely by our payment provider — see Section 3)

Information collected automatically, such as when you browse the Site:

  • IP address, browser type, device information
  • Pages viewed, time spent on Site, referring URLs
  • Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customer service
  • Communicate with you about your order, account, or inquiries
  • Send marketing emails and SMS messages, where you’ve opted in (you can unsubscribe at any time)
  • Run retargeting and advertising campaigns on platforms such as Meta (Facebook/Instagram), TikTok, and Google, so we can show you relevant ads based on your activity on our Site
  • Analyze Site traffic and improve our products, content, and user experience
  • Detect and prevent fraud

3. How We Share Your Information

We do not sell your personal information. We share information only as needed to run our business, including with:

  • WooCommerce/WordPress, our e-commerce platform, which processes and stores order and account data
  • Payment processors (e.g., Stripe, PayPal, or similar), who handle your payment details directly — we do not store full credit card numbers
  • Shipping carriers (Canada Post, Purolator), who receive your name and address to deliver your order
  • Advertising and analytics platforms (Meta, TikTok, Google), who receive limited data — such as your device identifier or browsing activity — through cookies and tracking pixels, for the retargeting and analytics purposes described above
  • Email/SMS marketing platform (e.g., Klaviyo or Mailchimp), if you subscribe to our newsletter or SMS list
  • Law enforcement or regulators, if required by law

4. Cookies and Tracking

We use cookies and similar technologies to keep the Site functional (e.g., remembering your cart), understand how visitors use the Site, and deliver targeted advertising through the platforms listed above. You can control cookies through your browser settings; note that disabling cookies may affect Site functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.

6. Your Rights

Under Canadian privacy law (including PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent to marketing communications at any time (unsubscribe link in emails, reply STOP to SMS)
  • Ask us to delete your information, subject to legal and legitimate business record-keeping requirements

To exercise any of these rights, contact us using the details in Section 9.

7. Data Security

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 13 (or the applicable age of consent in your province). If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Nsaa Trading, o/a Navan Creek Apparel 222 Queen St, Suite 1000 Ottawa, ON K1P 5V9, Canada customerservice@navancreek.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

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